Shipping policy

This Shipping Policy explains how orders are processed, produced, shipped, tracked, and delivered.

Unless otherwise stated, all timeframes are measured in business days. Business days exclude weekends and public holidays.

Please note that production time and shipping/transit time are separate:

  • Production time begins after an order enters fulfillment.
  • Shipping/transit time begins after the order has been shipped.

Delivery estimates are not guaranteed because carrier delays, customs processing, weather, and other circumstances outside our control may affect transit times.

1. ORDER PROCESSING & PRODUCTION

1.1. Order Processing

Order Placement

After an order is placed, it is held in our system for approximately 12 hours before being submitted to production.

During this period, certain order information may still be reviewed or adjusted where applicable.

Once the hold period ends, the order is automatically routed to the appropriate fulfillment facility.

Production

Most orders are produced within 0–6 business days.

The first production day is the first business day after the order is placed.

Weekends and public holidays are not included when calculating production time.

Production time may vary depending on:

  • Product type
  • Product availability
  • Fulfillment facility
  • Quality-control requirements
  • Seasonal order volume

In some cases, production may extend beyond the normal timeframe.

1.2. Production Time by Product Category

The table below shows the percentage of orders completed within each production-time range.

The production data reflects a trailing two-week period and may change based on current fulfillment conditions.

Please contact Customer Support only if your order remains in production longer than the timeframe shown in the Contact Support After column.

1.3. Reasons for Production Delays

Although most orders are completed within the expected production window, occasional delays may occur.

Quality-Control Reprints

Every product is subject to quality-control checks before shipment.

If an item does not meet quality standards, the fulfillment facility may reprint it before shipping.

A reprint may add approximately 1–2 business days to production.

Product Availability

Fulfillment facilities generally maintain inventory of commonly ordered products, colors, sizes, and styles.

If a specific blank product is temporarily unavailable, the order may:

  • Be transferred to another fulfillment facility; or
  • Be handled according to the applicable product substitution policy.
Peak Seasons

Production volumes may increase substantially during major shopping periods and holidays.

During these periods, production may occasionally require an additional 3–4 business days.

1.4. Split Shipments

Products within the same order may be produced and shipped separately.

This commonly occurs when:

  • Different products are fulfilled at different facilities.
  • One item requires additional quality-control review.
  • One item needs to be reprinted.
  • Products have different production times.
  • Inventory availability differs between fulfillment facilities.

As a result, one order may arrive in multiple packages on different dates.

This does not necessarily mean that any item is missing.

2. SHIPPING METHODS & TRANSIT TIMES

2.1. Available Shipping Methods

Depending on the product and destination, the following shipping methods may be available:

  • Standard Shipping
  • Express Shipping
  • International Standard Shipping

Shipping service availability depends on:

  • Delivery destination
  • Product type
  • Package size and weight
  • Fulfillment location
  • Carrier availability

2.2. Maximum Transit Times

Transit time begins from the ship date, not the order date.

Shipping Method Maximum Shipping / Transit Time
US/EU Standard Up to 12 business days from the ship date
US Expedited / EU Express Up to 6 business days from the ship date
International Standard Up to 30 business days from the ship date

Β 

Please allow the applicable maximum transit time before contacting Customer Support about a shipment delay.

2.3. Standard Shipping

Standard Shipping is generally the most cost-effective shipping option.

Typical transit time within the contiguous United States, EU, and UK is approximately:

3–10 business days

However, customers should allow up to 12 business days from the ship date before considering a Standard shipment delayed.

Transit times may increase during peak holiday periods.

2.4. Express Shipping

Express Shipping offers faster transit for eligible products and destinations.

Typical transit time is approximately:

2–5 business days

Customers should allow up to 6 business days from the ship date before considering an Express shipment delayed.

US Express Restrictions

Express Shipping may not be available for:

  • Alaska
  • Hawaii
  • Puerto Rico
  • PO Boxes
European Express Restrictions

DHL Express service may not be available to:

  • Great Britain
  • Norway
  • Switzerland
  • Iceland

Availability may vary depending on the product, destination, and fulfillment facility.

2.5. International Standard Shipping

International Standard Shipping may take up to:

30 business days from the ship date

International packages may pass through several carriers, customs facilities, and local delivery networks before reaching the recipient.

As a result, international shipments may have fewer tracking scans and longer periods between updates.

3. SHIPPING FEES

Shipping fees are calculated based on factors including:

  • Fulfillment location
  • Delivery destination
  • Product type
  • Package size and weight
  • Carrier
  • Shipping method

Certain US territories may have different shipping rates and delivery times, including:

  • Alaska
  • Hawaii
  • Puerto Rico
  • US Virgin Islands

If an order contains products fulfilled by different facilities, the items may be shipped in separate packages.

For example, a mug and a canvas may be produced at different facilities and therefore shipped separately.

Separate shipping charges may apply when multiple packages are required.

4. TRACKING INFORMATION

4.1. When Tracking Becomes Available

A tracking number is generally created when the fulfillment facility prepares the shipping label and submits shipment information to the carrier.

After an order is marked as shipped, please allow up to:

48 hours

for the first carrier tracking update to appear.

Tracking activity may not begin immediately after a shipping label is created.

4.2. Pre-Tracking

Some orders may receive a tracking number before the package enters the carrier's primary delivery network.

For these shipments, tracking information may take approximately:

5–7 business days

to begin showing movement or additional information.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

4.3. International Tracking

International tracking may be less detailed than domestic tracking.

A package may temporarily appear to remain in the same location while it is:

  • In international transit
  • Waiting for customs processing
  • Being transferred between carriers
  • Being processed by a local delivery partner
  • Awaiting a new tracking scan

For some destinations, tracking may stop updating after the package is transferred to the destination country's local or international carrier.

In these cases, additional tracking scans or final delivery confirmation may not be available to us.

The original policy specifically notes that international tracking may appear β€œstuck” because not every tracking event is recorded.

5. SHIPPING DELAYS

Shipping and delivery delays may occur for reasons outside our control.

These may include:

  • Holiday shipping volume
  • Carrier processing delays
  • Multiple-carrier handoffs
  • Customs inspections
  • Customs clearance delays
  • Additional carrier sorting
  • Failed delivery attempts
  • Incorrect or incomplete addresses
  • Inaccessible delivery locations
  • Labor strikes
  • Political disruptions
  • Severe weather
  • Natural disasters
  • Other force majeure events

Because these circumstances cannot always be predicted or controlled, we cannot guarantee an exact delivery date.

6. CARRIER SERVICE UPDATES

Major carrier disruptions may affect shipping times across entire regions.

Customers may check the applicable carrier's official service-status page for current service information.

Carrier Status Update Page
UPS UPS Status Updates
FedEx FedEx Status Updates
DHL DHL Status Updates
USPS USPS Status Updates
Spring Spring Status Updates

Carrier-wide delays and service interruptions are outside our direct control.

7. FULFILLMENT LOCATIONS

Orders are produced and shipped by third-party fulfillment facilities specializing in print-on-demand products.

After an order is placed, it may be routed to one or more fulfillment facilities based on:

  • Product type
  • Delivery destination
  • Product availability
  • Facility capacity

Orders containing different product types may therefore be fulfilled from different locations.

As a result, items from the same order may arrive in separate packages.

8. INTERNATIONAL SHIPPING

8.1. Shipping Availability

We offer international shipping to many destinations.

However, availability depends on:

  • Destination
  • Product type
  • Carrier availability
  • Fulfillment capabilities
  • Local shipping restrictions

Some products or destinations may not be eligible for shipping.

8.2. General Shipping Exclusions

Shipping may not currently be available to the following destinations:

  • Γ…land Islands
  • Argentina
  • Aruba
  • Bahamas
  • Bahrain
  • Belarus
  • Cayman Islands
  • Colombia
  • Cuba
  • Ecuador
  • Equatorial Guinea
  • Falkland Islands
  • Ghana
  • Guadeloupe
  • Guatemala
  • Iran
  • Israel
  • Jordan
  • Kazakhstan
  • Kyrgyzstan
  • Marshall Islands
  • Malta
  • Mauritius
  • Mozambique
  • New Caledonia
  • North Korea
  • Oman
  • Panama
  • Qatar
  • RΓ©union
  • Russia
  • Saint Martin
  • Saudi Arabia
  • Seychelles
  • Somalia
  • South Africa
  • Sudan
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • Uzbekistan

Additional destination restrictions listed in the applicable fulfillment network may include:

  • Isle of Wight
  • Matheson Island
  • Canary Islands, Spain
  • Santa Cruz de Tenerife, Spain
  • Las Palmas de Gran Canaria, Spain

Shipping availability may change based on carrier service, fulfillment capacity, regulations, or product type.

8.3. Product-Specific Restrictions

2D Apparel

Shipping may not be available to:

  • Mexico
  • Brazil
3D Apparel

Shipping may not be available to:

  • Turkey
  • Certain US territories
  • Certain military destinations

Restricted US or military destination codes may include:

  • AE
  • AP
  • PR
  • VI
  • HI
  • GU
  • MP
  • AK
  • APO
  • FPO

8.4. Full Tracking Destinations

Full tracking may be available for shipments to:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britain
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland

For destinations where full tracking is unavailable, tracking may stop after the shipment is transferred to the destination country's carrier.

The original document provides this tracking-country list and notes that tracking may no longer be available after international carrier handoff.

9. PO BOX & MILITARY SHIPPING

9.1. PO Boxes

Standard Shipping may be available to PO Box addresses.

Express Shipping may not be available for PO Boxes.

For PO Box deliveries, carrier tracking marked Delivered will be considered evidence of successful delivery.

9.2. APO/FPO Addresses

Where supported, shipments to military APO/FPO addresses may take approximately:

40–45 days

to arrive.

Once a package enters a restricted military delivery network, additional tracking information may no longer be available for security reasons.

10. ADDRESS & DELIVERY RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Incorrect or incomplete information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned packages
  • Lost packages

Please verify the shipping information carefully before completing checkout.

If a package is returned because the address provided was incorrect, incomplete, or undeliverable, we may not be able to reship the package.

11. TAXES, VAT & CUSTOMS DUTIES

International orders may be subject to:

  • VAT
  • Customs duties
  • Import taxes
  • Local taxes
  • Excise duties

Unless specifically collected during checkout, these charges are generally the responsibility of the recipient.

Charges vary by destination.

For information regarding local import charges, please contact the relevant customs authority in your country.

12. WHEN TO CONTACT CUSTOMER SUPPORT

Please contact Customer Support when:

  • An order exceeds the applicable production-time threshold.
  • A Standard US/EU shipment exceeds 12 business days from the ship date.
  • An Expedited US/EU shipment exceeds 6 business days from the ship date.
  • An International Standard shipment exceeds 30 business days from the ship date.
  • Tracking indicates an unusual delivery problem.
  • You believe a shipment has been lost, damaged, or stolen.

When contacting us, please provide:

  • Order number
  • Customer name
  • Shipping address
  • Tracking number, if available
  • A brief description of the issue

Customer Support:

support@venirnova.com

13. SHIPPING WARRANTY

Shipping Warranty is an optional service available at the time of purchase.

Where Shipping Warranty has been selected and all applicable requirements are met, eligible shipping issues may qualify for a replacement or refund.

The warranty provisions in the original policy cover damaged, lost, and eligible stolen shipments and include specific claim deadlines and a USD $150 coverage limit.

13.1. Damaged Packages

If an eligible product arrives damaged during shipping, contact Customer Support and provide clear photographic evidence of the damage.

After the issue has been reviewed and verified, we may provide:

  • A replacement; or
  • A refund

depending on the circumstances of the claim.

If photographs are sufficient to verify the damage, returning the damaged product may not be required.

13.2. Lost Packages

If an eligible package is confirmed lost during transit, we may provide:

  • A replacement; or
  • A refund

subject to the Shipping Warranty terms, exclusions, claim timeframe, and coverage limit.

13.3. Stolen Packages

Maximum liability for an eligible stolen-package claim is:

USD $150

To qualify for coverage, all of the following conditions must be met:

  1. The carrier marked the package as Delivered.
  2. The shipping information provided by the customer was correct.
  3. A police report was filed.
  4. A copy of the police report is provided to us.

Submit the required documentation to:

support@venirnova.com

Email subject:

Shipping Warranty

13.4. Claim Timeframes

Damaged Items

Claims should be submitted within:

14 working days of the delivery date

Lost or Stolen Items

Claims should be submitted within:

30 working days after the maximum estimated delivery date

Please provide all documentation reasonably required to review the claim, including where applicable:

  • Order information
  • Tracking information
  • Photographs
  • Police report
  • Other supporting evidence

Claims submitted outside the applicable claim period may not qualify for coverage.

13.5. Warranty Exclusions

Shipping Warranty may not apply where the loss, damage, or delay results from circumstances outside the applicable coverage.

Examples include:

Natural Disasters & Force Majeure
  • Earthquakes
  • Hurricanes
  • Floods
  • Severe weather
  • Other events outside the carrier's reasonable control
Address Issues

Coverage may not apply when:

  • The address is incorrect.
  • The address is incomplete.
  • Delivery cannot be completed because of the supplied address.
  • The recipient refuses delivery.
Unforeseen Circumstances

Coverage may not apply to issues caused by:

  • Labor strikes
  • Political unrest
  • Customs inspections
  • Government restrictions
  • Other unforeseen carrier or transportation disruptions

13.6. Warranty Coverage Limit

Shipping Warranty does not cover a single order with a value greater than:

USD $150

Maximum liability for an eligible stolen-package claim is also USD $150.

Shipping Warranty applies only according to the terms stated in this policy.

13.7. Changes to Shipping Warranty

We reserve the right to modify the pricing and availability of Shipping Warranty.

Applicable claims will be evaluated according to the warranty terms and circumstances associated with the order.

For questions regarding Shipping Warranty, contact:

support@venirnova.com